DAALLO Airlines respects the importance of protecting your personal information. Please read this Privacy Policy carefully. Your use of the DAALLO Airlines site constitutes your express acknowledgment and agreement to the terms, disclaimers, and conditions of use contained within this site and in this Privacy Policy.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Last updated: December 15, 2014

Information we collect directly from you

By using this web site, you agree to the collection and use of information available on or through this site (including your personally identifying information) by DAALLO Airlines, its affiliates, partners, contractors and agents.

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services or contact us; and information we collect about you from other sources.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Why do we require your personal information?

It is required to submit certain personal identifiable information relating to you from time to time in connection with our service and website.

Failure to supply such information's may result in us being unable to provide the required services as following;
  • processing your bookings/orders and managing your account with us;
  • marketing our services or related products;
  • for compiling aggregate statistics about you and maintaining contact lists for correspondence, commercial statistics and analysis on Site usage;
  • for identity, verification and records;
  • In order to better serve your travel needs and provide you with attentive and consistent customer service

All Data held by us will be kept confidential but we may release the Data to a third party when such release is reasonably necessary to satisfy the purpose or a directly related purpose for which the Data was collected and to:
  • comply with the applicable laws and regulations;
  • enforce any of the Terms & Conditions herein;
  • Protect the rights, property or interest of DAALLO Airlines and/or other users of this Site.

Most of our forms, where you send your information to us are protected and secured during the transmission. Once we have received such information, we will maintain this information according to our strict security and confidentiality standards. Under our normal practice, the Data you entered will be retained by us only as long as it is necessary for the needs of our business process or legal requirements.

Disclosure of your personal information

DAALLO Airlines will not share your personal identifiable information to any third party. However we may share your information to our third party service providers and processors such like: credit card verification providers, our data warehouse and customer relationship management center, contracted marketing agencies who may provide support marketing and promotional communications; internet service providers who administer our web page and provide internet services and host our facilities; chauffeurs, car services agencies, and consumer research companies that assist DAALLO Airlines with understanding consumer interests by conducting surveys. DAALLO Airlines only shares your personal information to the extent required for the performance of such services.

In the event of a sale of all or substantially all of the assets of DAALLO Airlines, DAALLO Airlines may transfer personal information in its control to a third party purchaser that agrees to use personal information for the same reasons identified in this Privacy Policy.
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
  • to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;
  • if we have a duty to do so or if the law allows us to do so;
  • to our employees and agents to do any of the above on our behalf, now or in the future.

We make no warranty, express, implied or otherwise as to the privacy and data security practices of the third parties, our partners and affiliates. We will however make reasonable endeavors to ensure that such third parties, partners and affiliates exercise reasonable care in handling your personal identifiable information in accordance with industry norms and standards.

Please be aware that on other links provided in our website, we are not responsible for the privacy practices of web sites not operated by DAALLO Airlines. We encourage you to read the privacy policies of each and every web site that collects personally identifiable information.

Your Suggestions, Comments and Feedback

Any communication from you sent to our Website or otherwise to us by electronic mail shall be treated as non-confidential. Your comments, suggestions, questions, feedback and the like regarding the Content and/or our services in general, including any ideas, inventions, concepts, techniques or know-how disclosed therein may be used by us for any purpose, including the developing, manufacturing and/or marketing of goods and/or services, and in such circumstances you are not entitled to any reward or compensation of whatever nature from us. For this purpose, we reserve the right whenever necessary to disclose your personal information within our own offices, authorized agents, government/security agencies, other airlines or the providers of such services, in whatever country they may be located.

How to Contact Us

If you wish to contact us on a privacy issue, please use the information listed below. Please include your name and address in all correspondence and e-mail.

E-mail : customerservice@daallo.com
Customer Service Department
DAALLO Airlines,
P.O.Box 293515, Dubai
United Arab Emirates