Passengers with special needs
Seamless travel experience for all our customers is one of our strength, particularly those with special needs or disabilities. Such passengers may request for assistance through our reservation offices prior or while traveling, such as transportation to and from gates either by wheelchair or by electric cart (according to the airport facility), boarding assistance and dietary needs.
DAALLO Airlines strives to accommodate and assist all our customers with special needs. However, due to certain safety regulations we would not be able to assign seats at the emergency exists which form part of emergency exit routes to passenger under the following categories:
Customers with limited mobility
Emergency exit seats do not have reclining mechanism due to safety reasons, as this may become a cause of obstruction for the emergency exit route.
INFANT & CHILD CARE
We do not recommended Air Travel within the first 7 days of birth. Infants less than 7 days old will only be accepted when traveling for emergency medical treatment with an approved Medical certificate. Please note only one infant is permitted per adult passenger.
Basinet seat are limited and In order for us to be able to provide you with these basinets for your infant, we advise that you make special request at the time of reservation, incase these seats are already released to other passengers.
Passenger booked together and Families are normally given seats together, unless they have checked-in late, in which case seats may have already been assigned to other customers. Under such circumstances, our crew on board would endeavor to assist you; however, this would be subject to other passenger’s willingness to vacate the seat for you. We recommend you make your seat selection at the time of booking should you wish to reserve specific seats.
Apart from baby meal, we do carry a limited stock of toys/games for our young customers less than 5 years.
We understand the importance of the third trimester of expectant mothers. Therefore, any travel from 29 weeks to 36 weeks, shall be asked to present a “Fit to Travel” certificate from a medical practitioner, which confirms the expected date of delivery and fitness to fly. The certificate should be issued by the doctor within 7 days of flight departure and should remain in the possession of the expectant mother at the time of check in.
We cater for children traveling alone.
Unaccompanied minors between the ages of 5 and 12 are given special handling, through all the complicated airport process to ensure that the child enjoys a safe and happy journey. From the check-in counter, until they reach their final destination, all children are escorted and supervised by our Special Customer Service Staff. Unaccompanied minors are accepted on DAALLO Airlines on direct flights only, without involving a transfer or an overnight stopover, unless the parent or guardian has arranged for the child to be met and cared for at the transfer point. DAALLO Airlines does not accept responsibility beyond airport of embarking and disembarking.
The following will guide and provide parents/guardians with information on how we take care of this responsibility and what is required of them.
When you plan to make travel arrangement of Unaccompanied Minors’ with your travel agent, you must to co-ordinate with DAALLO Airlines Sales office.
DAALLO Airlines office will provide you with a UM Pouch to keep all travel documents and an “UM” badge for your child to wear.
Carriage and Handling Procedure are printed on the pouch for your information this will include:
UM Passenger’s name, age, sex and languages spoken
Details of journey covered by the DAALLO Airlines ticket
Name, address and telephone number of contacts
At the airport of embarkation
At the airport of disembarkation
At the transfer station, if required
Special instruction about diet, tendency to airsickness or any other important information.
Declaration of parent or guardian and signature
Confirmation for release of minor from the DAALLO Airlines custody
1.The original form will be retained by our DAALLO Airlines office
2.Two copies would be attached to the ticket. One for the departure customer service team and one for arrival customer service team.
At the airport
Our Airport Customer Service Unit would be responsible for:
Receiving unaccompanied minor from the parents or adult relatives
Attend to all check in and departure procedures and escort the UM up to the aircraft.
If the travel itinerary includes a transfer, our Customer Service Staff will take care of the child and see him/her safely onboard the connecting flight.
UM pouch with travel documents would be handed over to our Flight Senior on board.
Onboard, your child would be assisted to be seated on the pre-assigned seat and a cabin crew would be allocated to take care.
The child would be briefed on seat appliances such as call button, lights, and entertainment channels.
Demonstrate to child on how to fasten and unfasten seatbelt.
Offer game kit or coloring book
Check regularly on child’s needs, food and beverage, general comfort and the need to go to the toilet etc
Prepare child to sleep, and if not, keep him/her occupied by playing, speaking and certain instances arranging to visit to flight deck upon Pilot in Command’s permission
Your child will be escorted from the aircraft by our Customer Service Staff at the destination point and would be guided all through the airport formalities until the arrival terminal until the handing-over point, as per pre-departure arrangement made by you. Identification will be required before handing over to the parent/guardian
Terms of Service