Privacy Policy

Effective Date: Jan 1, 2022

This Privacy Policy describes how our airline flight booking mobile application ("App") collects, uses, stores, and shares personal information from users ("Users" or "you"). We are committed to protecting your privacy and ensuring the security of your personal information. By using our App, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

1.1 Personal Information:

We may collect the following personal information from Users:

- Full name

- Contact information (such as email address, phone number)

- Payment and billing details (credit card information)

- Travel document details (passport information, visa details)

- Date of birth

- Gender

- Nationality

- Preferences and special requirements (e.g., dietary restrictions, seat preferences)

1.2 Non-Personal Information:

We may also collect non-personal information, such as:

- Device information (e.g., device type, operating system)

- Log information (e.g., IP address, browser type)

- Usage data (e.g., app features accessed, pages visited, searches conducted)

2. How We Use Your Information:

2.1 Providing Services:

We use the collected information to provide flight booking services, process payments, issue tickets, and send booking confirmations. Additionally, we may use the information to communicate important updates or changes related to your booking.

2.2 Personalization and Improvements:

We may use your information to personalize your experience within the App, including providing tailored flight recommendations, offers, and promotional content. Furthermore, we use the data to analyze and improve the functionality and performance of our App, ensuring a better user experience.

2.3 Customer Support:

We may use the provided information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

2.4 Marketing and Communications:

With your consent, we may send you marketing communications, newsletters, and promotional offers about our services and relevant travel-related products. You can opt-out of these communications at any time.

3. Information Sharing:

3.1 Service Providers:

We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, ticket issuers, and customer support providers. These service providers are obligated to handle your information securely and confidentially and are not permitted to use your data for other purposes.

3.2 Legal Compliance:

We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to lawful requests from public authorities to meet national security or law enforcement requirements.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you and provide choices regarding your information in such circumstances.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Afterward, we will securely dispose of or anonymize your information.

6. Children's Privacy:

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

7. Your Rights:

You have certain rights regarding your personal information, and we are committed to facilitating the exercise of these rights. These rights include:

7.1 Access and Rectification:

You have the right to access and update your personal information held by us. If you believe that any of the information we have collected is inaccurate or incomplete, you may request corrections or modifications.

7.2 Data Portability:

Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent feasible. This right applies to the information that you have provided to us and is processed based on your consent or for the performance of a contract.

7.3 Withdrawal of Consent:

If you have provided your consent for the collection, processing, and sharing of your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing conducted prior to the withdrawal.

7.4 Erasure and Restriction:

Subject to applicable laws and regulations, you may have the right to request the erasure of your personal information or the restriction of its processing under certain circumstances. However, please note that we may have legal obligations or legitimate interests that prevent us from fulfilling these requests immediately.

7.5 Objection to Processing:

In certain situations, you have the right to object to the processing of your personal information, such as direct marketing activities or processing based on legitimate interests. We will assess your request and discontinue the processing unless we have compelling legitimate grounds to continue.

7.6 Lodging Complaints:

If you believe that we have infringed upon your privacy rights or mishandled your personal information, you have the right to lodge a complaint with the relevant supervisory authority or data protection authority.

To exercise any of these rights or for further inquiries regarding your personal information, please contact us using the information provided at the end of this Privacy Policy.

Please note that there may be exceptions or limitations to these rights, as permitted or required by applicable laws and regulations.

8. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the Privacy Policy periodically for any updates. We will notify you of any significant changes through the App or other means.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected].

Thank you for your understanding, and we apologize for the previous oversight.