1. Introduction Welcome to Daallo Airlines’ Privacy Policy. We value your privacy and are committed to safeguarding your personal data. This policy outlines how we collect, use, store, and share your information in accordance with applicable data protection legislation. As part of our services, we may collect and process your personal data when you engage with us directly or through third parties such as travel agencies, airport authorities, and partner airlines.
    
2. Personal Information We Collect and Use We collect information to provide our services effectively. This may include:

• • Identity Information: Full name, title, date of birth, gender, and nationality.
  • Contact Information: Email address, phone numbers, and residential address.
  • Travel Information: Passport details, visa information, travel itinerary, and booking reference numbers (PNR).
  • Payment Information: Payment card details, billing addresses, and payment transaction details.
  • Special Requirements: Information regarding special assistance needs, dietary preferences, or medical conditions that may impact your travel.
  • Emergency Contact Details: Details of your designated contact person in case of an emergency.
  • Passenger Information: Data about other passengers in your booking.
  • Rewards Programme Data: Membership details, travel preferences, and reward points information.

Additional Data Sources: We may also collect data from:

• • Travel agents or third-party booking platforms.
  • Partner airlines, airport authorities, and other service providers.
  • Public records, legal authorities, or government agencies for security or regulatory reasons.

3. Why We Need Your Information We use your data to:

• • Manage your booking and provide services effectively, including flight reservations, check-in, and baggage handling.
  • Contact you about schedule changes, cancellations, or other important updates related to your booking.
  • Process payments securely and manage related invoices.
  • Provide a personalized travel experience by managing seating preferences, special requirements, and loyalty programme benefits.
  • Improve our website, mobile application, and other customer services through analytics and customer feedback.
  • Send marketing promotions, discounts, and tailored offers based on your preferences and browsing history.

4. Sharing Your Information We may share your personal information with:

• • Airport Authorities: To manage check-in, boarding, and immigration processes.
  • Partner Airlines: To ensure smooth travel connections if you have booked connecting flights with our partners.
  • Government Authorities: To comply with immigration, security, or regulatory requirements.
  • Service Providers: Including IT support teams, marketing agencies, and payment processors to improve our services.
  • Travel Agents or Booking Platforms: For coordinating your reservations or processing changes to your travel plans.
  • Partners Providing Additional Services: Such as hotels, car rental agencies, and excursion providers.
    
    

5. Where We Store Your Information: Your data may be stored on secure servers both within and outside of your country of residence. We ensure that all data transfers are compliant with applicable data protection laws to ensure your information is handled securely.
    
6. Your Rights You have the right to:

• • Access your personal information upon request.
  • Request Corrections to inaccurate or incomplete data.
  • Request Deletion of your personal data where applicable.
  • Object to Processing for marketing purposes or under certain conditions.
  • Request Data Portability in electronic form where technically possible.
    
    

To exercise these rights, please contact us at the provided details below.

7. How Long We Keep Your Data We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. This retention period may vary based on regulatory, legal, or operational requirements.
   
   
8. Security of Your Information Daallo Airlines employs strong data security protocols, including encryption, firewalls, and restricted access measures. We continuously review our security practices to prevent data loss, unauthorized access, or misuse of your personal data.
   
   
9. Cookies Our website uses cookies to improve your browsing experience, tailor content, and analyse web traffic. Cookies also help us personalize your experience by remembering your travel preferences. You can manage or disable cookies through your browser settings.
   
   
10. Children’s Privacy Our services are not intended for children under the legal travel age. If a minor provides us with personal information without parental consent, parents or guardians may contact us to have that data deleted.
    
    
11. Updates to Our Privacy Policy We may periodically update this policy to reflect changes in regulations or our services. Updates will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
    
    
12. Contact Us If you have any questions about this Privacy Policy or your personal data, please contact us at:
    
    

Daallo Airlines Customer Support
Email: [email protected]
Phone: +97142994485

P.O. Box: 293515