Terms & Conditions

  1. Agreement between You and Daallo Airlines


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE USING THIS WEBSITE.

Thank you for visiting daallo.com (Website). The website is owned and operated by Daallo Airlines.

For the avoidance of doubt, these Terms and Conditions relate only to your access to and use of the Website and App, as a guest or registered user, and activity on this Website will also be subject to:

    • Our Conditions of Carriage – These will apply if you enter into a booking with us.
    • Our Privacy Policy – This outlines how we process, store, and manage any personal data we collect from you, or that you agree to provide to us.
    • Our Acceptable Use Policy – This defines the permitted uses and prohibited activities in relation to our Website. When using our Website, you must comply with this policy at all times.
    • Our Cookie Policy – This explains the use of cookies on our Website and other relevant information.


By using this Website and our App, you unconditionally and irrevocably confirm, agree, and accept all of the terms and conditions contained herein and any other legal notices, policies, and guidelines linked to these Terms and Conditions (“Agreement”).

You represent and warrant that you possess the legal right, are of legal age, and hold the capacity to enter into this Agreement. Further, you undertake that you will use this Website only in accordance with the Agreement.

  1. Modification


We may change these Terms and Conditions at any time without advance notice and at our sole discretion. Any changes to these Terms and Conditions shall become effective once posted on the Website and shall supersede all previous terms and conditions posted. However, the changes will not have any retrospective effect on contractual arrangements made through this Website prior to the changes coming into effect.

Your continued use of this Website after any change means that you have irrevocably accepted the amended and/or changed terms and conditions.

  1. Disclaimer

General This Website is made available to you free of charge. Your access to and use of software and other materials on, through, or in connection with this Website is solely at your own discretion and risk. We make no warranty or guarantee whatsoever about the reliability, applicability, operation, stability, or virus-free nature of such software or the Website.

We have taken all reasonable steps to ensure that the information provided by us on this Website is accurate. However, we cannot and have not checked the accuracy of information, content, and/or data provided by external and third-party sources.

Reliance Commentary and other materials posted on this Website are not intended to amount to advice or guidance upon which any reliance should be placed. Therefore, to the maximum extent permitted by applicable law, we disclaim all liability and responsibility whatsoever and howsoever arising from any reliance or guidance placed on such materials or information by any visitor to our Website.

Availability We aim to ensure the availability of the Website is uninterrupted, but this cannot be guaranteed. We reserve the right to withdraw or amend the services we provide on the Website at any time without notice.

  1. Limitation of Liability

To the extent that you suffer damages while using the Website as a direct result of our negligence, our liability for those damages shall be strictly limited to the price you have paid to purchase products and/or services on the Website.

We will not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer or other digital devices as a result of your use of the Website.

  1. Indemnity

As a condition of using this Website, you agree to hold us harmless and indemnify us from and against any and all liabilities, losses, claims, expenses (including legal fees) and damages arising out of or in connection with claims resulting from your use of this Website.

  1. Links to Third-Party Websites

Although this Website may have links to ‘Preferred Partner’ or third-party websites, these websites are not operated, controlled, or maintained by Daallo Airlines. We cannot guarantee the accuracy or reliability of information provided on such sites.

You assume sole responsibility and risk for the use of third-party links and pointers.

  1. Limitations on Use

You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use and not to make false reservations or any reservation in anticipation of demand.

  1. Intellectual Property Rights

Daallo Airlines owns all intellectual property rights in the Website and its content, materials, and information.

You may print or download one copy of any relevant extracts or pages from our Website for your personal use. Any other reproduction, distribution, or commercial use is strictly prohibited unless authorized by Daallo Airlines.

  1. Security

We will take all reasonable measures to ensure any information you transmit to us using the Website remains confidential. However, we cannot guarantee absolute security from unauthorized access.

  1. Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to our Conditions of Carriage. Please read our general conditions of carriage for passengers and baggage.

  1. Contact Information

Please use the Contact Us section of the Website to reach Daallo Airlines Customer Service for assistance with your queries.

  1. General

The Agreement constitutes the entire agreement between you and Daallo Airlines relating to your use of the Website and supersedes any prior understandings or agreements. If any provision is found invalid or unenforceable, the remaining provisions shall continue in effect.

  1. Applicable Law and Jurisdiction

The Agreement and any dispute or claim arising out of or in connection with it shall be governed by, and construed in accordance with, the laws of UAE. The courts of UAE shall have exclusive jurisdiction to settle any disputes arising out of or in connection with this Agreement.